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About 4 months ago, I received a ban from SeaOfThieves on an alt account due to my username (RealDrewStevens) with a ban reason of “Rare Staff Impersonation” which I take full accountability for being in the wrong here. At the time I sent in a ticket on my main account asking for clarification on the ban. After a few weeks of contacting support and attempting to reach out to anyone who could assist me, my resolution was the support team telling me there was “no enforcement action against your Xbox Live account.” They also then told me “purchasing a new license for Sea of Thieves through the Microsoft Store / Game Pass subscription / Steam or and linking your Xbox Live account to that new game license should resolve your issue.” Since then, they have gone back on this statement and last night I found out they banned my main account. In a Sea of Thieves Developer Update, @S0nicBob stated “On reflection, we feel we can create a more fair and transparent approach to enforcement, that gives players some breathing room when mistakes are made but most crucially, gives them a chance to be able to learn from those mistakes” in regards to the new points system they were implementing. So what’s the deal with this? Because right now, the actions of the support team directly contradict the public statement that was put out. I did everything "right" here. I opened a ticket instead of going straight to twitter; I kept my patience with the support team; I didn't ban evade until the support team responded and told me to do so. And now, months later, with zero new incidents and zero further communication, my main account, the one the support team confirmed had "no enforcement action" against it, is banned. Where's the "breathing room" in that? Where's the "chance to learn from mistakes" when the current mistake in question was following the support team's own advice? This new policy is just as vague and hard to interpret as the old policy. I have the ticket. I have the exact wording support used. I have a timeline that shows I acted in good faith at every single step (after the original incident of course which I again take full accountability for), only to have the rug pulled out from under me with no explanation, no warning, and no updates to tell me why the goalposts moved. Let me give a couple examples of the inconsistencies here. The gamertag “Official SOT” can receive a 3 point ban (permanent until name change). A tweet can receive a 3 point ban for “Rare Staff Impersonation” (3 days). So then why is my “Rare Staff Impersonation” ban any different? I don’t want special treatment. I want support to actually hold itself to the standards they presented to the entire community. Either Drew’s statement meant something or it didn't and right now, my account says it didn't. @RareLtd @SeaOfThieves @SoT_Support @MicrosoftHelps: I'd appreciate an actual response this time instead of a copy-paste closure. Currently that is all I am able to get out of the lowest level of the support team with no way of escalation. Please allow me my second chance that so many others received in the second chance policy. #SeaOfThieves# #FairAndTransparent#
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