Today, Pylon becomes the Agentic Support Platform.
We’ve spent the last several years preparing for when models were good enough to build the workflows we always imagined and now we’re launching a set of new primitives that we think will change the way you do customer work.
With Background Agents you’ll be able to work on your whole queue at once and show up to each customer issue with an investigation already complete. Combined with Skills, you’ll be able to build and deploy your own custom workflows to reduce tedious work: file feature requests automatically, update your knowledge base when new features are shipped, and escalate to engineering with full context.
With Assist Agent you’ll be able to go into interactive mode, pushing an investigation forward, digging into the logs and codebase, and learning automatically from past investigations.
With Slack Agent you can give customer insights to your whole org - anyone in Slack can get their questions about your product or your customers answered all from Pylon’s growing knowledge of how you operate.
We’ve been lucky to work with some great customers as part of our initial beta, including Mike from Cognition, Bre from Hex, and Regie from Goodtime and we’re excited to expand our beta to even more existing and future Pylon customers :)
See how it all fits together on July 20. Register here:
This is just the start of many powerful new features that will help you operate at lightspeed.
"Did you have a good time? How good a speech was that?"
President Trump talked to reporters as he departed Pennsylvania following a rally-style speech at Mack Trucks focused on the economy.
Over roughly 90 minutes, Trump touted rising 401(k)s, lower gas prices and his plans to boost manufacturing jobs in Pennsylvania. He also declared victory in the conflict with Iran, praised the UFC event at the White House and took jabs at former Presidents Biden and Obama.
After wrapping up his remarks, Trump boarded Air Force One for the flight back to Joint Base Andrews.
Hi, everybody.
I’m pleased to let you know that we’re going to release a lecture a week from my extensive tour archive, beginning this Sunday and then repeating every Sunday after that.
This allows me to do something interesting and useful while I’m otherwise incapacitated. My health is such at the moment that I can’t really return to podcasting or public lecturing. But we recorded these with the express intention of preparing them for release, and we’ve all determined that this is a very good time to do that.
So that’s what’s going to happen.
I hope you find them useful and compelling. They’ll be particularly attractive to those of you who liked my early YouTube work that was very lecture focused. It’s a return to my roots, I suppose, in some ways. And I’m as happy as I can be under the current circumstances, given my ill health, to be participating in this process and to have these lectures prepared for release.
Thanks a lot for your continued attention and support.
- Dr. Jordan B. Peterson