advith chelikani (@advith_c)

Today, Pylon becomes the Agentic Support Platform. We’ve spent the last several years preparing for when models were good enough to build the workflows we always imagined and now we’re launching a set of new primitives that we think will change the way you do customer work. With Background Agents you’ll be able to work on your whole queue at once and show up to each customer issue with an investigation already complete. Combined with Skills, you’ll be able to build and deploy your own custom workflows to reduce tedious work: file feature requests automatically, update your knowledge base when new features are shipped, and escalate to engineering with full context. With Assist Agent you’ll be able to go into interactive mode, pushing an investigation forward, digging into the logs and codebase, and learning automatically from past investigations. With Slack Agent you can give customer insights to your whole org - anyone in Slack can get their questions about your product or your customers answered all from Pylon’s growing knowledge of how you operate. We’ve been lucky to work with some great customers as part of our initial beta, including Mike from Cognition, Bre from Hex, and Regie from Goodtime and we’re excited to expand our beta to even more existing and future Pylon customers :) See how it all fits together on July 20. Register here: This is just the start of many powerful new features that will help you operate at lightspeed.