Entrepreneurs on X (@entreprneursonx)

Most CEOs of $2 trillion companies stopped reading customer emails a long time ago, Jeff Bezos never did. Bezos says one customer complaint isn't a customer service problem, it's a root cause waiting to be fixed for every customer. "My email address is famous and I keep it, it's jeff@amazon. com. I'll get one from a customer and there's a defect. Something seems a little odd about it." "I ask the team to do a case study and find real root causes, usually causes, and then real root fixes." "When you fix it, you're not fixing it for that one customer. You're fixing it for every customer. That process is a gigantic part of what we do." PS. We post daily content strictly for dedicated entrepreneurs, so if you’re one of them, make sure to follow us @entreprneursonx for more. Like and repost if you found value in this post: