Jarrod.hamlin (@JarrodHamlin7)

Hey all I'm building a workforce diagnostic system and pressure-testing it in public. Here's my assessment of a 15-person HVAC company. The owner believes he has a hiring problem. I don't. Here's why: • Three senior technicians perform most of the complex work. • The owner is still involved in scheduling, hiring, and customer escalations. • Overtime is concentrated among the highest performers. • New hires take months to become productive because critical knowledge lives inside a few key people. My diagnosis: The business doesn't have a hiring problem. It has a dependency problem. Hiring more people won't solve it if: Knowledge remains concentrated. Decision-making remains centralized. Workload remains unevenly distributed. The symptoms are: • Hiring difficulties • Burnout • Slow onboarding • Owner frustration The constraint is: • Leadership dependency • Knowledge concentration • Workload imbalance Question for business owners, operators, and HR leaders: Where am I wrong? What would you investigate before recommending more hiring?