Sierra (@SierraPlatform)
@SierraPlatform
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Today, we're announcing Horizon, a platform that enables agents to pursue long-horizon goals, like originating a loan or getting prior authorization for a healthcare procedure.
The end of the coding interview?
Tools like Codex and Claude Code are forcing us to reimagine Sierra from the ground up: from how we build (👻) to how we hire. Read how we've changed Sierra's interview process.
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“If people ask us 10,000 times a month about a specific feature, we're able to prioritize that at scale, quickly. The best moments are when a pattern leads to a change that eliminates the need for support entirely.” Janelle Pacheco, Director of Product @VividSeats. Discover what's possible for CX with AI.
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The biggest opportunity in AI isn't building models. It's being the person who understands the business problem and the tech well enough to connect them.
More from @btaylor and @Rivian CEO @RJScaringe on @CNN:
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.@airtable's AI agent doesn't send customers to help center articles. It actually resolves issues.
Their AI agent with Sierrra:
→ 80% AI resolution rate
→ ~95 agents worth of capacity
→ Chat live in 4 weeks
Here’s the story:
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