I talked my friends who are in Seattle, Washington working in Microsoft.
They have been in the office for the last 12 hrs and couldn't find the Root cause of the Outlook issue. They are suspecting that some AI scripts went out of scope and did some patching without any logs and traces.
The engineer team that actually coded legacy outlook is not in the Organization and got impacted due recent layoff in the Microsoft.
With AI managing almost everything in the Microsoft, so higher management thought of reducing the workforce of Core engineering team.
The code of Outlook is so vague that only core engineer (no more in the org) knows about it and earlier they fixed these kinds of issues within 30 mins but now it has been more than 12 hrs and the new team is unable to FIX it.
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