Vugar Usi (@usithetalk)

We recently had a user whose account was compromised. Our customer service team identified the situation quickly and froze the account. We then worked with the user to restore their original email and authenticator, helping secure the account and prevent further risk. Unfortunately, an API key that remained on the account allowed the attacker to transfer the funds before the issue could be fully contained. We are still investigating exactly what happened. But one thing is clear to us: we do not believe the user should have to bear the consequences of this incident. We immediately put together a dedicated team to handle the case, and we have fully compensated the user. We have always believed that being user-first means more than just saying it. When our users need us to step up, we will. Thank you to everyone for your trust, and especially to the user involved for giving our team the time today to work through this properly. We’ll keep learning, keep improving, and keep moving forward.