Six Five Media (@TheSixFiveMedia)
@TheSixFiveMedia
Deep analysis of the biggest news, releases, events, and rumors in tech. Hosted by @MoorInsStrat and @TheFuturumGroup Analysts.
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Deflection rates and handle times tell you how busy your service operation is. But they don't tell you whether the customer's problem was solved.
@Keith_Kirkpat and @MelodyBrue sat down with Shashi Upadhyay from @Zendesk at Zendesk Relate 2026 to discuss how Resolution-based pricing aligns the vendor's incentives with the customer's outcomes.
24/7 availability. 100 languages. 20 billion tickets of intent data. Seamless handoff when the AI cannot close the loop.
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Hyperscalers are depleting their free cash flow for AI. But the models are getting cheaper and enterprises are increasingly moving on-prem. @PatrickMoorhead and @danielnewmanUV debate whether AI CapEx has already outrun its return on Ep. 306 of The Six Five Pod.
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Benchmark gains across agentic coding, knowledge work, and financial analysis. A new effort control feature designed to prevent $500M surprise bills. And two analysts who still aren't fully sold.
@PatrickMoorhead and @danielnewmanUV on Claude Opus 4.8 on Ep. 306 of The Six Five Pod.
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