The Startup Ideas Podcast (SIP) 🧃@startupideaspod

2026.10.05 21:56

Before we automate a workflow, we always audit the client's current process. This client used 17 steps to pay one invoice. For them, that was a simple workflow. The audit took 2 to 3 weeks of interviews and process mining. After the redesign: - 17 steps to 7 - 24 days of cycle time to 6 - 6 exception loops to 1 - 18% straight-through rate to 87% - $31 per invoice to $6 At 18%, most invoices went through an exception route. We fixed that with process reengineering. Agents were only one part of it. Show the client the full mess first. It breaks their heart, but they need it.

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